Customer care
Delivered through documented workflows, role-based access, audit events, and human review where required.
SUPPORT
The right help, routed to the right team.
Support covers account access, virtual-office navigation, training, platform incidents, and approved service questions. Never submit taxpayer data through public channels.
CAPABILITIES
Designed for accountable delivery.
Availability depends on authorization, configuration, training, and applicable compliance approval. Public descriptions do not activate regulated services.
Technical support
Delivered through documented workflows, role-based access, audit events, and human review where required.
Identity assistance
Delivered through documented workflows, role-based access, audit events, and human review where required.
Training support
Delivered through documented workflows, role-based access, audit events, and human review where required.
Incident escalation
Delivered through documented workflows, role-based access, audit events, and human review where required.
Knowledge resources
Delivered through documented workflows, role-based access, audit events, and human review where required.